Plain-English terms — not 30 pages of legalese.

Drighna Technology Pvt Ltd (operating as “DataCaffe”) ("we", "us") provides Lumaara, a SaaS product accessible via web browser and mobile PWA, as described on how-it-works and lifecycle.

By signing up for Lumaara, you (the "tenant" — the business entity using Lumaara) agree to these terms, together with any order form or subscription agreement you sign with us, which prevails in case of conflict. If you sign up on behalf of a company, you confirm you have the authority to bind that company.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account or any user you invite into your tenant.
• Ensuring users you invite comply with these terms.
• Promptly notifying us of any unauthorised access at security@datacaffe.in.

Fees and billing frequency (monthly or annual) are as set out in your order form or subscription agreement. All amounts are in Indian Rupees and exclusive of applicable taxes, with GST charged as applicable based on the place of supply.

We accept payment via UPI, bank transfer (NEFT/RTGS), card (through an authorised payment gateway), and purchase orders where agreed. A GST tax invoice is issued for each billing cycle, addressed to your tenant's GSTIN.

One-time implementation/setup fees and any usage-based add-ons (e.g., additional storage, AI credits, messaging) are billed as described in your agreement.

You can cancel by emailing billing@datacaffe.in per the notice period in your agreement. Fees already paid for a committed term are non-refundable unless we materially breach this agreement and fail to cure it.

On cancellation, you have a read-only window to export your data (PDF/CSV bundles; full export available on request). After that window, your data is deleted from active systems and, in due course, from backups — subject to legal retention requirements (e.g., financial records under the Income Tax Act).

You agree not to use Lumaara to:

• Violate any applicable law.
• Send unsolicited bulk communications (spam) to your customers via any messaging integration.
• Reverse-engineer, decompile, or extract the source code of Lumaara.
• Resell, sub-license, or white-label Lumaara without a separate written agreement.
• Overload, attack, or interfere with the service.

Violation of acceptable use may result in account suspension after notice, or immediate suspension in cases of active abuse.

The Lumaara software, brand, logo, content, design, and all underlying code are the intellectual property of Drighna Technology Pvt Ltd (operating as “DataCaffe”). You receive a non-exclusive, non-transferable, revocable licence to use the service for your business operations during your subscription.

Your data remains yours. The operational data you enter into Lumaara — customer records, quotes, invoices, photos, signatures — is your property. We hold and process it on your behalf under the Privacy Policy and your agreement.

We aim to keep Lumaara reliable and highly available. Any specific uptime commitments and service credits, where offered, are set out in your order form or subscription agreement — not on this page.

Scheduled maintenance is announced in advance, and downtime caused by scheduled maintenance or force-majeure events does not count toward any service-level commitment.

Lumaara is provided "as is". We make no warranty that the service will be uninterrupted, error-free, or fit for any particular purpose beyond what is explicitly described in our documentation.

To the maximum extent permitted by law, our total liability under this agreement, in any 12-month period, is capped at the fees you paid us in that period. We are not liable for indirect, consequential, or punitive damages, or for loss of profit, revenue, or business opportunity.

Nothing in this agreement limits liability for gross negligence, fraud, or any liability that cannot be excluded by law.

We may suspend or terminate your account if:

• You materially breach these terms and fail to cure within a reasonable notice period.
• You fail to pay an invoice by the due date after a reminder.
• You engage in active abuse of the service that endangers other tenants or our infrastructure.
• A regulatory authority directs us to do so under applicable law.

On termination by us, you retain a read-only data-export window unless the termination is for clear illegal activity.

This agreement is governed by the laws of India. Any dispute will be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, seated in India, conducted in English, by a single arbitrator agreed by both parties (or appointed under the Act if no agreement is reached).

We may update these terms when we add features, change pricing structures, or are required to by law. Material changes are notified to the tenant admin in advance. If you disagree with a material change, you may cancel in line with your agreement.